Top-Rated Cleaning Services in Silver Spring and Surrounding Areas

Customer service was amazing . Was able to explain everything I wanted in detail and felt like they would exceed expectations. The cleaning lady did as little as she could. The guy was understanding and went behind me and realized that the lady did not clean but just rinsed out the showers . Under the sink bowls were dry water stains and the floors were not swept or mopped. The pictures she have shows the before and after the rinse… but to see with the natural eye and run your finger on the tub to still find soap scum proves that there was no scrubbing involved in her cleaning methods . I was referred but wish I would have read the reviews first! I have to go back and do an additional cleaning before my tenant move in this week. I paid $300 for a deep cleaning, this is completely Unacceptable. I will not be using this service again nor will I recommend. I will also let the person who referred me know how bad the services was Very Sad customer

The man that accompanied the two cleaning ladies was unbelievably rude to me as soon as I met him, and for what reason? I am the paying customer who was not satisfied because they missed a few spots previously. What is my motive to lie? Do you think I want to take out another hour of my day for the cleaning. But they instead were accusing me of lying and cursing at me and telling me how they cant imagine I live in such a filthy place. Why do I have to have this abuse hurled at me from the people whose services I paid for? On your website you show that you guys are professional and care about the customer and want my full satisfaction. It is completely unprofessional to have these people berate me when i spoke to them respectfully. I hope you guys take some steps towards resolving this, because it is completely unacceptable.

The website, communication, and customer service experience were outstanding. Unfortunately, that was where the high marks stopped. The actual cleaning service was lackluster at best and they did such a poor job the first time, they had to come back. No surfaces were dusted, the living room rug was not vacuumed, and they threw away several items that should not have been. The first cleaning felt like they did the bare minimum and for the make up cleaning service, they sent one of the same women from the day before, so it definitely felt like she wasn’t committed to rectifying the issues from the day before. Overall, I appreciated the systems and communication but the actual service did not meet my expectations after such a high recommendation.